- Delivery Speed
- Doorstep Fees
- GST Allowance
- Unit of Measure
- Good for...
- 10 to 12 working days
- Full 7% GST Payable
- Volume (m3)
- Cheap XiaoMi TVs, $100 Sofas, Fake Carpet Grass Rolls, Rose Gold-plated Toilet Bowl, Smart Pressure Cooker - you get the idea
Shipments Above 4kg
- 3 to 4 working days
- GST-free Under $400
- Actual or Volumetric Weight (kg) - whichever is higher
- 20,000mAh Power Banks, 麻辣 Mala Snacks, Tempered Glass Screen Protectors, Nail Polish Removers, Mobile Phone Chargers, etc.
Tiny Shipments Under 4kg
- 3 to 4 working days
- S$8 per shipment
- GST-free Under $400
- Actual or Volumetric Weight (kg) - whichever is higher
- Cheap balloons for your kids' birthday party next week, Mens' Suits, Last-minute Gala Gowns, etc.
See "The Fine Print" section at the bottom of the page for disclaimer.
SHIPMENT WEIGHT & VOLUME CALCULATION
Wait - what's with the /m3 and /kg rates? When is which rate used?
Basically, m3 (as you probably recall from Primary 3 math class) is actually 1m * 1m * 1m - so therefore, a single m3 is equivalent to the volume of a cube which is 1 meters along each side. This is basically the volume of your goods.
The formula for volume (m3) is: Length (m) * Breadth (m) * Height (m) (all in meters)
You probably already know what a kg is - but for clarity's sake, its 1 kilogram, or 1000 grams.
For Sea shipments, we go by a /m3 rate, meaning that we take the volume of all items shipped in total. However, for Air shipments, we usually take either the actual weight or the volumetric weight of the package - whichever is higher.
Air Shipments: How do I calculate volumetric weight?
Volumetric weight is a "weight" derived from the volume of your package - but there's a specific formula used. It's not the actual weight of the item, but it's used by most shipping companies as a measure of "size" when shipping by air.
The formula for volumetric weight (kg) is: (Length (cm) * Breadth (cm) * Height (cm)) / 5000
(Yes, this means that the HUGE teddy bear that you wanted to ship by Air is going to be really expensive even though the actual weight is only very little.. because the size is so big!)
We'll walk you through every step of the way, promise.
You've probably reached that stage where you find Taobao's Shipment Consolidation 集运 service too costly and inflexible. Plus, you probably find that the support given by their staff located 4000km away from you is, well, questionable.
Being heavy-spending consumers ourselves too, we know how that feels like. We tried, we learnt, and we perfected that secret sauce to shipping complicated stuff. That's why we set Sheep up - to make the shipping experience easy for you and me again.
The Fine Print.
We thought we should be upfront about this: The rates in which we pay to our partner transit companies are floating every single day.
During peak seasons, we are charged more from our partners. As far as possible, we will try to absorb price fluctuations, but sometimes, we do have to amend the prices because it is not sustainable.
To be transparent, our pricing will be updated here on this page on our website (together with the last updated date), and is effective at the point of shipment release from Sheep’s China warehouse.
I Call Police, ah!
Also, if you attempt to ship illegal sh*t with us (see Singapore Customs' List of Controlled & Prohibited Goods for Import), we will call police, hor. Don't play play!
If you have Controlled Goods which you have applied (and received) a permit for, please let us know before the shipment is released so that we can make special arrangements for you. Additional fees from the clearing agent may apply.
STUFF YOU WANTED TO ASK, BUT HAVEN'T THOUGHT OF YET
Frequently Asked Questions (FAQ)
We understand that each and every one of our customers are unique. But you know lah, we only have two thumbs, so it can be a little tiring for our Customer Service staff to respond to the same questions to different people. We'll try our best - but if you need answers immediately, here they are:
- Overseas Shipping
- Local Delivery
- Miscellaneous Charges
- Release of Goods
- Goods & Services Tax (GST)
|Packages or Tracking Numbers||Fees|
|1st to 30th||No Extra Charge|
|31st to 40th||$1 per Package or Tracking Number|
|41st Onwards||New Shipment Required|
(Also, if you think you've a case which requires an exception, we're more than happy to talk.)
Anything else above 1m3 will be charged accordingly to the actual volume, illustrated below:
|Actual Volume||Chargeable Volume||Shipping Fees (as of 25/3/19)||Extra Fees|
|0.3m3||1m3||$130||GST, Crating Fees (if any),
Storage Fees (see FAQ below)
Late payment, missing or incomplete information may cause a delay in shipping times. Though we must say that the majority of our shipments meet our quoted durations.
Other stuff such as unforeseeable bad weather, customs clearance delays, public holidays and major sales periods may cause delays are beyond the control of Sheep.
That said, we promise to do our very best with your shipment, always.
What we do hope from our customers is for someone to be present at the delivery location to sign for the shipment, and please do ensure that there is sufficient unobstructed accessible space for our delivery team to accommodate your delivered goods.
If additional help needed to move your goods beyond doorstep, it will be up to the delivery team personnel's discretion, schedule and provided that it is safe and practical to do so.
If you need help in dismantling the exterior wooden crate, please inform us in advanced before you make payment. Do note that will be a fee for dismantling of crates - depending on the size of the items. .
We cannot stop by the roadside on a double zig-zag yellow line and unload your stuff lah. Nor can we barge our way into your condo if your security doesn't want to let us in.
On a more serious note, please measure the maximum allowance from the relevant loading bay to your doorstep before even purchasing your items from the sellers. This includes lifts, corridors, ceilings, etc.
If your delivery address is feasible and safe to be delivered by stairs and you wish to do so, please let us know. Fees will apply according to your goods’ weight, number of items floor climbed and manpower needed. Do note that decision will be up to our Sheep’s delivery team discretion and schedule.
- Jurong Island
- Tuas Link
- Changi Cargo
- Country Clubs
- Army Camps
- Seletar Aerospace
- Off-shore Islands such as Pulau Ubin
- Turf Club Avenue
- Singapore Prison Quarters
- Airbase sites
- SATS Inflight Catering Centre 1
- ST Kinetics
- Airport Boulevard, and all airport areas including areas within Changi Airport and Seletar Airport
- Any other restricted or remote areas
We strongly encourage you to set your delivery address to a location that our delivery team can reach and deliver to you.
Do contact us if you are unsure whether your location is a restricted location, or if you need any assistance.
For item(s) held at Sheep’s warehouse for more than 60-days, it will be considered abandoned. We have the right to dispose of such items without further notice.
For example, if you have one item, Item A, which arrived at our warehouse on 8th August 2018:
|Release Date||Storage Fees|
|8th August 2018 to 7th September 2018 (30 days)||Free|
|8th September 2018 (31 days)||$1|
|7th October 2018 (60 days)||$30|
|8th October 2018 (61 days)||Cannot release item anymore - item will be disposed!|
We can provide such services, however, it is subject to a quotation on a case-to-case basis.
Our Shipment Fees charged will only include the consolidation of packages at our warehouse in China - it does not come with dismantling service or any special request by default.
Do take note that re-packaging, crating and palletization does not guarantee the safety of your goods as we generally do not open up your goods to repack them. Additional packaging will be done over or on top of the goods that we have received at our warehouse.
If you would still like to opt for additional packing on our side, please contact us before you make payment for your shipping. Please note that it is recommended to specify the tracking number of the packages where packing or crating is required. You can also decide to leave it to our best judgement as to which items should be packed or crated, and we will make the necessary arrangements and directly bill you for it thereafter.
For goods that are more than 2 metres or a single parcel weighing over 30kg, you can only choose to ship via Sea.
We strongly recommend you talk with your seller to ensure that the size and weight requirements are feasible as per these requirements.
If you wish to change the delivery method of your goods from China to Singapore, do let us know the date, item’s name, item’s tracking number and which shipping method you would like to change to before you choose to release the goods.
There will be an administrative fee of $5 (Singapore Dollars) per request - up to 5 items.
If there is no one at the address to receive delivery and you would like our delivery team to leave it at the door or riser, our delivery team could do it - but we will not be responsible should any issue arise from leaving packages unattended.
For missed scheduled deliveries, a redelivery fee of $20 (Singapore Dollars) will be charged. We understand plans change - but please let us know in advance so that we won't make a wasted trip to your door.
Release of Goods
|Shipping Fees Payment Made||Date of Release|
|Before 6pm on a working day||Same day|
|After 6pm on a working day||Next working day|
|On a non-working day or Public Holiday||Next working day (unless otherwise notified)|
The shipping durations quoted above are based on estimation and might not be 100% accurate. Majority of our shipments meet our stated durations.
Unforeseeable factors such as bad weather, customs clearance delays, customs inspections, public holidays and major sales period may cause delays are beyond the control of Sheep.
For example, during Chinese New Year and Taobao 10/10, 11/11 and 12/12 sales, you can certainly expect delays due to the sheer amount of packages we handle.
If there is any:
|Type of Issue||Action|
|Missing or Wrong Package||Please inform our delivery team on the spot to verify this for you. Do not sign the acknowledgement slip until all parcels are tallied with the list.|
|Damaged Package||If the package's exterior packaging is tampered with or arrives in a visibly damaged condition, please take clear photos of the damage and inform us immediately while the delivery team is still there. Do not sign the acknowledgement slip given until we advice you otherwise.|
In any case of a missing, wrong or damaged item, do contact your seller directly for further clarification. They will usually request photos of the exterior packaging and boxes, so remember to keep those handy for the photos!
Goods & Services Tax (GST)
However, if the parcel is by "air freight or parcel post" and "the parcel's CIF value is below $400" (Singapore Dollars), GST relief will be granted. This would apply to our Air shipments (Tiny Air and Big Air)
For Sea shipments, GST will be imposed on both goods and shipping fees regardless of any amount.
Please refer to the Ministry of Finance's page on GST for more information.
For gifts or goods that comes free or without a fee, you may contact your seller or sender for the most accurate estimation value of your item(s) to declare.
For some items such as food imports, you may need to produce the relevant licenses from AVA.
This means that if you want to claim back the GST paid on your items, please let us know before the items are released from the origin warehouse so that we can arrange the GST component to be paid directly to our clearing agent partner which is indeed GST-registered.
Please inform us before releasing your items should you wish to opt for this. Should your items be released already, we are no longer able to add this option.
Also, both Sheep and our insurers reserve the rights to reject insurance coverage for any shipments for any and all reasons.
During the inspection, Sheep’s China warehouse might make recommendations such as to secure the object(s) in wooden crates (whereby a service fee chargeable) or to add on additional protective materials. You are required to take the recommendations in order for the insurance coverage to be effected. Rejecting the recommendations will impact insurance coverage.
The insurer will start an investigation based on a case-to-case basis to process claims. Please do NOT throw away any packaging or exterior materials, and take as much photographs as possible.
Please bear in mind that this Shipping Insurance covers international shipping transit only, and does not cover any damage sustained during the domestic shipping process from your seller to our warehouse (as usually this is covered via domestic shipping insurance which seller paid for already).